Cancellation of work pass must be done no later than 24 hours before the start of the assignment. In case of later cancellation, a warning is issued (yellow card). Read more about yellow cards in the warning policy.
We understand that things can happen for legitimate reasons, such as illness, etc., that make you unable to complete a gig, or be forced to cancel an approved assignment. If this should happen, please be responsible and contact the client via telephone (call, leave message) and sms (if no answer on phone) as well as via the chat in the app to ensure that the information is reached as soon as possible. In the event of illness, you may be asked to submit a certificate confirming your illness report or emergency. In case of illness we refer you to the instructions here.
Deviating from an ongoing gig, canceling or leaving without valid reason is classified as a breach of contract and results in a suspension. Read more about breach of contract here.