When the gigger has approved an assignment and has been given a confirmed job assignment in the app, the gigger has an obligation to work and is therefore bound to perform the job.
Should something arise that prevents the gigger from completing a gig, or is forced to cancel an approved assignment, the gigger must ensure that you are informed as soon as possible. Contact should be made via telephone and sms as well as via the chat function in the contract so that there is a documented basis.
To ensure that gigger's keep their commitments to their accepted assignments, all attendance / absences and cancellations are recorded in the system. This information then forms the basis for how new assignments are matched.
Should the gigger deviate from an ongoing assignment, cancel or leave without valid reason, it is classified as a breach of contract and will result in limited access to future gigs and risk being removed from Upgig.
Valid absences, such as illness, you can read about here.